Privacy Policy
How qoravendalix protects and manages your personal information
Information We Collect
When you use qoravendalix's financial modeling platform, we collect information that helps us provide better educational services and maintain your account security. This includes details you provide directly and information gathered through your platform usage.
- Personal identifiers including your name, email address, and phone number when you register
- Professional information such as your current role, experience level, and learning objectives
- Technical data including your IP address, browser type, device information, and session activity
- Learning progress data, course completions, quiz results, and time spent on different modules
- Communication records when you contact our support team or participate in webinars
- Payment information processed through our secure third-party payment providers
We don't collect sensitive information like health records or religious beliefs. Our data collection focuses on providing you with relevant financial modeling education and improving your learning experience.
How We Use Your Information
Your information serves several purposes within our educational platform. We use it to customize your learning experience, track your progress through our financial modeling courses, and provide technical support when needed.
Educational Services: We analyze your learning patterns to suggest relevant content, track your progress through different financial modeling techniques, and provide certificates upon course completion. This helps us understand which teaching methods work best for different learning styles.
Communication: We'll send you course updates, new module announcements, and important platform changes. You can control most of these communications through your account settings, though we'll still need to send essential service notifications.
Platform Improvement: Usage data helps us identify areas where students struggle most, popular course sections, and technical issues that need fixing. This information guides our content development and platform updates.
Data Sharing and Third Parties
qoravendalix doesn't sell your personal information to marketing companies or data brokers. However, we do work with trusted service providers to deliver our educational platform effectively.
Service Providers: We share necessary information with cloud hosting services, email platforms, payment processors, and analytics tools. These companies are contractually bound to protect your information and can only use it for the specific services they provide to us.
In some situations, we might need to share information for legal reasons - like responding to court orders or protecting against fraud. We'll always try to limit such disclosures to what's legally required and notify you when possible.
If qoravendalix ever merges with another company or is acquired, your information would transfer to the new organization. We'd notify you about any changes to how your data is handled in such situations.
Your Rights and Control
Under Australian privacy laws, you have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you, including your learning progress and account history.
Correct Information
Update inaccurate details in your profile or ask us to fix errors in your records.
Delete Your Account
Request complete removal of your personal information, subject to legal requirements for record keeping.
Restrict Processing
Limit how we use your information while maintaining your account access.
Data Portability
Receive your information in a structured format to transfer to another service.
Opt-Out Options
Control marketing communications and non-essential data collection through your account settings.
To exercise these rights, contact our privacy team using the details below. We'll respond within 30 days and verify your identity before processing requests involving sensitive information.
Data Security and Protection
Protecting your information is fundamental to how we operate qoravendalix. We use industry-standard security measures including encryption, secure servers, and regular security audits to protect against unauthorized access.
Technical Safeguards: All data transmission uses SSL encryption, and we store information on secure servers with restricted access. Our development team follows secure coding practices and regularly updates our systems to address potential vulnerabilities.
Access Controls: Only authorized qoravendalix staff can access personal information, and only when necessary for their job functions. We maintain detailed logs of who accesses what information and when.
While we implement strong security measures, no online system is completely immune to security threats. We'll notify you promptly if any security incident affects your personal information and explain what steps we're taking to address it.
Data Retention and Deletion
We keep your information only as long as needed to provide our educational services or as required by Australian law. Different types of information have different retention periods based on their purpose and legal requirements.
- Account information: Retained while your account is active plus 7 years after closure for tax and legal purposes
- Learning progress data: Kept for 5 years to support ongoing educational recommendations and certificate verification
- Communication records: Maintained for 3 years to help with support inquiries and service improvements
- Marketing preferences: Deleted immediately when you unsubscribe or within 30 days of account closure
- Technical logs: Automatically deleted after 2 years unless needed for ongoing security investigations
When deletion periods arrive, we securely remove information from our systems and ensure our service providers do the same. Some information might be retained longer if required for legal disputes or regulatory investigations.
International Data Transfers
qoravendalix primarily stores Australian user data within Australia using local service providers. However, some of our technical infrastructure and service providers are located overseas, particularly in the United States and European Union.
When we transfer your information internationally, we ensure appropriate safeguards are in place. This includes using service providers that comply with international privacy standards and implementing contractual protections for your data.
You can contact us if you'd like specific details about where your information is stored or processed. We'll provide a list of countries and the safeguards we use for international transfers.
Children's Privacy
qoravendalix's financial modeling platform is designed for professional development and is not intended for anyone under 16 years old. We don't knowingly collect personal information from children, and if we discover we've inadvertently collected such information, we'll delete it promptly.
If you're a parent or guardian concerned about your child's information on our platform, please contact us immediately so we can address the situation appropriately.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through your registered email address and provide at least 30 days notice before the changes take effect.
Minor updates, like clarifying existing practices or fixing typos, might be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Privacy Questions and Concerns
If you have questions about this privacy policy or how qoravendalix handles your personal information, we're here to help. Our privacy team responds to all inquiries within 5 business days.
You can also lodge a complaint with the Australian Privacy Commissioner if you believe we've mishandled your personal information.